Frequently Asked Questions
Everything you need to know about shopping at Shoe Market NYC.
How do I know what size to order?
We provide a comprehensive size guide on every product page. Since fit can vary between brands, we also include 'Fit Notes' to tell you if a specific shoe runs small, large, or true to size.
What is your return policy?
We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long does shipping take within the US?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for those who need their new pair in a hurry.
Do you offer international shipping?
Yes, Shoe Market NYC ships to over 50 countries worldwide. International delivery times and shipping costs are calculated at checkout based on your location.
Are your designer shoes authentic?
Absolutely. We are an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from the manufacturers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.